In today’s CX Quick Tip, Brandon looks into his crystal ball! The adoption (and acceptance) of Artificial Intelligence will increase in Customer Support during 2022. Is your organization ready? Register now for Zendesk CX Trends 2022 Video Transcript James: We are back with “Top 10 Tips for Successful CX in 2022”. My name is James… Continue reading Tip #3: Top 10 Tips for Successful CX in 2022
Category: Philosophy
Our Top 10 Tips for Working from Home
We’ve been working remotely for years and learned to adapt to the work from home lifestyle. The great news is you can learn from our mistakes!
Customer Support is Renewed with Artificial Intelligence
Machine Learning is Making Customer Service Easier for Everyone AI and Machine Learning are becoming increasingly common needs among our clients seeking support for Zendesk. It seems the trend for customer service models is moving towards teams that are supported more by AI, with the goal of making a customer’s experience, regardless of the level… Continue reading Customer Support is Renewed with Artificial Intelligence
No Silver Bullet: Creating an Experimental Devops Culture
I wrote this article because, as a New Relic Partner, we have many customers coming to us with slow applications, environment issues, and other performance issues that we are asked to diagnose and fix. But, I began to notice a pattern, unrealistic expectations of how to solve an increasingly complex problem. They wanted to find… Continue reading No Silver Bullet: Creating an Experimental Devops Culture
Proper Drone Training Is Crucial to Safe Flying For All
Proper drone training is becoming increasingly important to gain before releasing your new gadget into the skies. The relationship between drone operations and aviation has become progressively complex, and with more drones entering the skies the FAA is implementing new regulations in the name of safety. Unfortunately, it’s only a matter of time until tragedy strikes,… Continue reading Proper Drone Training Is Crucial to Safe Flying For All
Velocity Based Agile in the Wild: Two Case Studies
If Velocity Based Agile is all about success, what does success look like? Here are two examples of how 729 Solutions used Velocity Based Agile to achieve customer happiness. Case Study #1 Client: Larvol Business Scenario: Give the client clear insight into short term timeline and budget without removing their ability to add scope, re-prioritize,… Continue reading Velocity Based Agile in the Wild: Two Case Studies
Every Website Needs an SSL Certificate
Online security isn’t just for the big-name websites; it’s an issue that should be carefully addressed by every company with a web presence, regardless of size or type. Not only is having a secure website the right thing to do but soon having a secure website will play a role in how your company appears… Continue reading Every Website Needs an SSL Certificate
How does Agile Impact an Organization
By now you understand Agile and its merry friends, and have an inkling of how much more your current organization could accomplish by implementing Agile methodologies. Next up, is how to convince management that Agile is the right way to get work done. Culture is a key component of a successful Agile campaign; you’ll need… Continue reading How does Agile Impact an Organization
Why We Like Working With Other San Francisco Companies
Although our team is physically located all across the United States, 729 Solutions loves being based in San Francisco and working with other San Francisco Bay Area companies. I’m a San Francisco Native, and this is my home. I bought a house on the street where I grew up and I can see the Golden… Continue reading Why We Like Working With Other San Francisco Companies
When To Hire An Agency
Sometimes it’s hard to decide when it is time to go outside of your company for resources. Our VP of Sales and Marketing Graham Silbermann breaks down when you should keep the work in-house versus when it’s time to hire an agency to pick up the slack. Reasons to use in-house resources: Such a… Continue reading When To Hire An Agency